Warehouses can be chaotic environments, with endless orders to fulfill, inventory numbers constantly in flux and paperwork that always needs to be kept organized. The back office plays a critical role in ensuring smooth operations within the warehouse. In reality, the path from idea to invoice is a long one. Administrative tasks, sales, marketing, IT, engineering, product development and other ‘behind–the-scenes’ activities are critical pieces of the overall health of a wholesale distribution business. In fact, 60-80 percent of all costs related to completing a customer order are administrative-based. On the flip side, if back office operations are inefficient and deeply time consuming, it can negatively affect the bottom line, and inefficiencies can seep into the warehouse itself and impact the quality of customer service.
With competitive pressures like Amazon.com and manufacturers hitting wholesale distributors from all sides, staying lean and taking advantage of the latest advances in automation technology to streamline workflows across the organization is now a decision many wholesalers cannot afford to delay any longer.
With the latest automation technology, manual tasks will become a thing of the past allowing workers to concentrate on meeting and exceeding customer expectations. With demanding customers who expect real-time insight into product availability and rapid order fulfillment, warehouses need technology that can pull information sources from all areas of the operation and answer questions before customers ask.